We are here to help! To qualify for an exchange or refund, you must comply with the following:
Support is available anytime at firstname.lastname@example.org We do our very best to respond to support emails within two business days.
We will accept returns on new, unopened, undamaged items in original packaging within 3 days from the date of parcel received. All returns are subject to a 30% restocking fee and our shipping costs. The customer must contact us prior to returning product(s). We do not accept returns or give refunds on opened and used products no exceptions.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement. You must notify us of the damaged product within three (3) days of receipt of shipment to qualify.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Refunds will only be issued after the items have been received by us in our warehouse.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and weighed prior to shipping to avoid any fraudulent claims.
Return Address: We will contact you via email and share you the nearest warehouse address manually.
Any duties or taxes that may apply to your order are also your responsibility. If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above.
Once the order is shipped to your location from our warehouse, we will not be responsible for any delay or late delivery whilst we will be in touch with you and keep you updated via email in-case of any delay.
Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.
If you have any questions about our returns and refunds policy, please contact us at email@example.com